We have been using the PixLab Watermark Removal API and are very satisfied with its accuracy and overall results. Most requests are processed normally, but we have noticed that some requests occasionally take more than 30 seconds to complete.
This does not happen with every image, but the intermittent delays can affect applications processing a high volume of images. Is there a way to improve response-time consistency or increase the available processing limits?
Hi,
Thank you for contacting us. We have reviewed the current service status, and most watermark removal requests are completing normally.
At your expected volume of approximately one million images per month, your current plan’s throttling limits may increase processing and waiting times during periods of sustained or concurrent traffic. For the backlog, please let us know approximately how many requests you submit concurrently and whether the images are waiting within your platform or have already been submitted to the PixLab API. This will help us distinguish account throttling from client-side queueing.
We recommend upgrading to the Pro or Business plan, which provides higher throughput and less restrictive throttling limits for production workloads. This should provide more consistent processing times as your request volume grows.
